FAQs

To book an appointment, call us at +61 7 4211 2801 or use our online booking system on our website.

If you're running late, please notify us as soon as possible. We'll do our best to accommodate you, but we may need to reschedule to ensure smooth service.

To reschedule your appointment: 1. **Contact Us:** Call +61 7 4211 2801 or email info@ro-yalkingsman.com.au as soon as possible. 2. **Client Login Portal:** Use the 'Client Login Portal' on our website. Enter your phone number to receive a confirmation code. Once logged in, you can reschedule your appointment. We strive to be flexible and ensure you receive top-quality service.

At Ro-yal Kingsman, we strive to provide maximum convenience for our valued customers. If you need to cancel your appointment, you can do so by following these steps: 1. **Phone Call:** Call us directly at +61 7 4211 2801. Our team is available during business hours to assist you with your cancellation. 2. **Online Portal:** If you booked your appointment through our online booking system, you can log in to your account and cancel your appointment from there. Please ensure you cancel at least 24 hours in advance to avoid any cancellation fees. 3. **Email:** Send an email to info@ro-yalkingsman.com.au with your name, appointment details, and the reason for cancellation. We will process your request as soon as possible. We understand that sometimes plans change, and we appreciate your effort to inform us in advance. This allows us to offer your spot to another client on our waiting list. Thank you for choosing Ro-yal Kingsman, where your satisfaction is our top priority!

At Ro-yal Kingsman, we strive to offer the best grooming experience for our clients. Occasionally, you may find it difficult to book an appointment online due to high demand. This typically happens because we are either fully booked or the specific barber you requested is unavailable. We recommend checking our online booking system regularly for any open slots or calling our shop directly for assistance. Our dedicated team is always here to help you schedule an appointment at your earliest convenience. Thank you for your understanding and continued support.

At Ro-yal Kingsman Barber Shop, we strive to deliver exceptional service to all our clients. However, due to unforeseen circumstances, there are occasions when the barber you've booked may become unavailable unexpectedly. In such cases, when there isn't enough time to notify our valued customers in advance, we make every effort to reschedule your appointment with another equally skilled barber who's available around the same date and time of your original booking. We apologise for any inconvenience this may cause and appreciate your understanding as we work to ensure you still receive the best service you expect from us.

If you have any concerns, please contact us at +61 7 4211 2801 or info@ro-yalkingsman.com.au.