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How can I book an appointment?To book an appointment at Ro-yal Kingsman Barber Shop, you can either call us at +61 7 4211 2801 or use our online booking system on our website.
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What should I do if I am running late for my appointment?If you are running late for your appointment at Ro-yal Kingsman Barber Shop, please notify us as soon as possible. We will do our best to accommodate you, but please understand that we may need to reschedule your appointment to ensure the smooth running of our services.
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How to reschedule my appointment?To reschedule your appointment at Ro-yal Kingsman, please follow these simple steps: 1. **Contact Us:** Reach out via phone call or email as soon as you realize you need to reschedule. Our contact information can be found on our website's "Contact Us" page. 2. **Provide Details:** Have your appointment details ready, including the original date and time, and mention your preferred new date and time. 3. **Confirmation:** Wait for a confirmation from our team. We'll do our best to accommodate your new timing preferences and will confirm the rescheduled appointment with you. We understand that schedules can change, and we strive to be as flexible as possible to ensure you still receive the top-quality service you expect from Ro-yal Kingsman.
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How do I cancel my appointment?At Ro-yal Kingsman, we strive to provide maximum convenience for our valued customers. If you need to cancel your appointment, you can do so by following these steps: 1. **Phone Call:** Call us directly at +61 7 4211 2801. Our team is available during business hours to assist you with your cancellation. 2. **Online Portal:** If you booked your appointment through our online booking system, you can log in to your account and cancel your appointment from there. Please ensure you cancel at least 24 hours in advance to avoid any cancellation fees. 3. **Email:** Send an email to info@ro-yalkingsman.com.au with your name, appointment details, and the reason for cancellation. We will process your request as soon as possible. We understand that sometimes plans change, and we appreciate your effort to inform us in advance. This allows us to offer your spot to another client on our waiting list. Thank you for choosing Ro-yal Kingsman, where your satisfaction is our top priority!
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Why can't I book an appointment online?At Ro-yal Kingsman, we strive to offer the best grooming experience for our clients. Occasionally, you may find it difficult to book an appointment online due to high demand. This typically happens because we are either fully booked or the specific barber you requested is unavailable. We recommend checking our online booking system regularly for any open slots or calling our shop directly for assistance. Our dedicated team is always here to help you schedule an appointment at your earliest convenience. Thank you for your understanding and continued support.
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Why did my booking change without notice?At Ro-yal Kingsman Barber Shop, we strive to deliver exceptional service to all our clients. However, due to unforeseen circumstances, there are occasions when the barber you've booked may become unavailable unexpectedly. In such cases, when there isn't enough time to notify our valued customers in advance, we make every effort to reschedule your appointment with another equally skilled barber who's available around the same date and time of your original booking. We apologize for any inconvenience this may cause and appreciate your understanding as we work to ensure you still receive the top-notch service you expect from us. If you have any concerns, please contact us at +61 7 4211 2801 or info@ro-yalkingsman.com.au.
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What are the accepted payment methods?We are currently accepting CASH and PayID only. Eftpos and all credit cards are unavailable.
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What is PayID and how can I pay for services or products using PayID?At Ro-yal Kingsman, we strive to make your experience as smooth and convenient as possible. You can now pay for our services using PayID, utilizing our business information (ABN or ACN). This allows you to make payments in near real-time, 24/7, through your banking app. Simply enter our ABN or ACN into your banking app's PayID section to complete your transaction swiftly and securely. If you have any questions, please contact us at info@ro-yalkingsman.com.au.
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How can I purchase a Gift Card from Ro-yal Kingsman?To buy a gift card, you can visit our barbershop in person at our specified location, where our staff will assist you in selecting and purchasing the perfect gift card amount.
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What can I purchase with my Gift Card at Ro-yal Kingsman?You can use your gift card to pay for a range of services and products available at our barber shop. This includes haircuts, grooming services, hair products, and clothing. For any inquiries, please contact us at info@ro-yalkingsman.com.au.
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Does my Gift Card expire?Ro-yal Kingsman Gift Cards are valid until the expiry date specified (3 years from the date of purchase) and cannot be redeemed or replaced after this date. For any inquiries, please contact us at info@ro-yalkingsman.com.au.
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Lost or stolen Ro-yal Kingsman Gift Cards.At Ro-yal Kingsman, we understand that losing your gift card can be frustrating. Unfortunately, Royal Kingsman Pty Ltd is not responsible for lost/stolen gift cards, and is not responsible for replacing a gift card that has been lost/stolen. Gift Cards is non-refundable and cannot be exchanged for cash. Gift Cards is not valid with any other offer and/or special at Royal Kingsman Pty Ltd. Gift cards must be used by one person in one visit.
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